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How To Use Hibi Incense Matches

How To Use Hibi Incense Matches

Curious about how to use incense matches by Hibi? If you’re looking to add a short burst of beautiful scent into your home, check out our Hibi guide here. We’ve included step-by-step instructions, helping you get the most out of this ingenious style of home fragrance.

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STANDARD UK DELIVERY

£2.99 – Orders under £50
Free   – Orders over £50

Our standard delivery service takes between 3 to 5 working days. You will receive tracking details as soon as your order has been dispatched from our warehouse.


EXPRESS UK DELIVERY

£7.99 – Orders under £100
Free   – Orders over £100

Our express delivery service takes between 1 to 2 full working days. You will receive tracking details as soon as your order has been dispatched from our warehouse.


We use a variety of couriers, choosing the one we hope will be best suited to delivering your order in a timely, safe manner. We aim to dispatch all express orders within 24hours, and will let you know as soon as possible if any issues or delays arise.

Where possible, we will endeavour to send all the items in your order together, however any items out of stock will be sent as soon as possible. Please note – you will only be charged one delivery cost per order. If any part of your order is out of stock, we will notify you and advise of the anticipated delivery date. 

All delivery dates are estimates and we cannot guarantee specific deadlines. Saturdays, Sundays and all Bank Holidays are classed as non-working days.
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EMAIL - You can email us at [email protected]

PHONE - 0800 910 1198 (Please accept our apologies if we don't reach the phone in time, our team might be busy helping instore customers. We will get back to you as soon as possible.)
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RETURNS & EXCHANGES

We want you to be delighted with your purchase from Osmology. But if you’re not, you can easily return your purchase within 30 days of receipt as long as it is unused (not lit!) and in its original packaging.

We will be happy to exchange the item for a replacement or refund via the original payment method. Unfortunately we are unable to refund any shipping costs but we will send any new exchange items free of postage charges.

Please email [email protected] so that we know to expect your return and can give you the correct return address details.

Parcels are returned at your own cost, and we recommend that you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please also make sure your items are securely wrapped so that they are returned to us without damage.
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MY ACCOUNT

To access your account dashboard please login. From your account dashboard you can access previous orders, contact preferences, wishlists and waiting lists, plus you can edit your account details, payment options and shipping addresses. If you don't already have an Osmology account, please register below to access all these features.

We process your personal data as stated in our Privacy Policy. You may withdraw your consent or manage your preferences at any time by clicking the unsubscribe link at the bottom of any of our marketing or transactional emails, visiting the My Account page or by emailing us at [email protected].