Cookie Policy

For the purpose of the Data Protection Act 1998 (the Act) and from the 25 May 2018, the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Acre Supply Co. Limited (company no. 08660871), having its registered office at Cigar Factory, 127-131 Raleigh Rd, Southville, Bristol BS3 1QU.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Cookie Policy. If you have any questions or you would like to make a request to exercise any of your legal rights, please contact the DPO using the details set out in the “Contacting Us” section below.

We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to our website. Sending cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your choices and of any orders that you place through our website.

Date of last update: 01 June 2020

“SESSION” COOKIES

The session cookies on our Site will:

• remember what is in your shopping basket
• remember how far you are through an order
• remember your login details
• make sure the website looks consistent
• allow you to share pages with social networks like Facebook and Twitter
• allow you to add Reviews
• we will send you emails from time to time. These emails do not contain cookies. By clicking on the links within these emails, you will be taken to our Site where session cookies will work as above.

“PERSISTENT” COOKIES

The persistent cookies for our Site analytics and performance will:

Provide us with analysis and statistics (via Google Analytics) on how our website works, including for example which pages are visited, duration of visits, returning customer visits, search keywords you’ve used to come to our Site, etc.

These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our Site works, understand what interests our users and measure how effective our Site is.

If you want to opt-out of being tracked by Google Analytics, visit the Google Analytics Opt-out page (https://tools.google.com/dlpage/gaoptout) and install the add-on for your browser.

If you arrive at our Site from a third party site that has referred you (for example, where you clicked on a link) you may have accepted a cookie that will expire after 30 days. This cookie will have been issued by an Affiliate Marketing organisation. The only purpose of this cookie is to report any revenue we earn from you, during that 30 day period, to the Affiliate marketing organisation, for the purposes of us potentially paying a commission.

THIRD PARTY COOKIES & BANNER ADVERTISING

We allow certain 3rd-party companies to collect data that helps us to understand the behaviour of our customers in order to provide advertising targeted to suit your interests and preferences.

When a visitor visits our Site a cookie is enabled. The cookie identifies the visitor and delivers adverts relevant to the visitor. The 30-day cookie data used in these adverts is completely anonymous and does not contain any of a visitors’ personal details.

Third party vendors, including Google and Criteo, use cookies to serve ads based on a user’s prior visits to our website. These companies also collect information when you click on our ads, which helps us track and manage the effectiveness of our marketing efforts.

We may use Remarketing, which is a feature that lets us reach our visitors who have previously visited our Site and show them relevant ads when they visit other sites on the Google Display Network or search on Google.

If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.

You can opt out of any other third-party vendor’s use of cookies by visiting www.networkadvertising.org/choices/.

MANAGING COOKIES

Accepting our cookies is a condition of using the Site. If you do not accept our cookies, we can’t guarantee how our Site will perform for you and it may mean we can’t offer you some services and it may reduce the support we can offer you.

Should you wish to disable or block cookies from your internet browser, you can try searching the words “cookies”, “manage cookies” and “block cookies” in the following web pages, for instructions for the major internet browsers used. Alternatively, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.

Internet Explorer
http://support.microsoft.com/

Safari
http://www.apple.com/safari/features.html#browsing

Firefox
http://support.mozilla.org

Chrome
http://support.google.com/chrome

Android
http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022

iOS
http://support.apple.com/kb/HT1677

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that cookies are stored in. Further information about deleting or controlling cookies is available at www.aboutcookies.org and www.allaboutcookies.org.

OTHER

Please note that when you visit our website, we may also log your IP address, a unique identifier for your computer or other access device.

If your personal details change, please email us at support@osmology.co.

If you have any queries about how we use personal data, please contact us by email on support@osmology.co.

CONTACTING US

If at any time you would like to contact us with your views about our cookie practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at support@osmology.co, or via post at Data Protection Officer, Acre Supply Co. Limited, Cigar Factory, 127-131 Raleigh Rd, Southville, Bristol BS3 1QU. You are entitled to ask for a copy of the information we store about you (for which we may charge a small fee) and can ask for that information to be corrected or erased where appropriate.

If you have any complaints regarding our handling of Your personal data, we would appreciate the chance to deal with your concerns in the first instance. However, if you wish, you may make a complaint directly to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk or 0303 123 1113)