We want you to be delighted with your purchase from Osmology. But if you’re not, you can easily return your purchase within 30 days of receipt as long as it is unused (not lit!) and in its original packaging.

We will be happy to exchange the item for a replacement or refund via the original payment method. Unfortunately we are unable to refund any shipping costs but we will send any new exchange items free of postage charges.

Please email [email protected] so that we know to expect your return and can give you the correct return address details.

Parcels are returned at your own cost, and we recommend that you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

Please also make sure your items are securely wrapped so that they are returned to us without damage.

When we have received and processed your return we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your bank statement.

If, after sending your return to us, you have not received our email confirmation within 7 working days, please contact us at [email protected] so we can investigate.