Privacy Policy

Last Updated On 26-Aug-2021
Effective Date 26-Aug-2021

This Privacy Policy describes the policies of Acre Supply Co. Limited, Flat 3, City of Bristol BS8 2DE, United Kingdom of Great Britain and Northern Ireland (the), email: support@osmology.co, on the collection, use and disclosure of your information that we collect when you use our website ( https://www.osmology.co/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

INFORMATION WE COLLECT:

We will collect and process the following personal information about you:

1. Name
2. Email
3. Mobile
4. Address
5.  

HOW WE COLLECT YOUR INFORMATION:

We collect/receive information about you in the following manner:

1. When a user fills up the registration form or otherwise submits personal information
2. Interacts with the website
3. From public sources

HOW WE USE YOUR INFORMATION:

We will use the information that we collect about you for the following purposes:

1. Marketing/ Promotional
2. Creating user account
3. Customer feedback collection
4. Enforce T&C
5. Processing payment
6. Support
7. Administration info
8. Targeted advertising
9. Manage customer order
10. Site protection
11. Dispute resolution
12. Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

WHO WE SHARE YOUR INFORMATION WITH AND WHY

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime). We will only disclose and/or transfer your personal information to a third party having ensured that steps have first been taken to ensure that your privacy rights continue to be protected. Osmology may disclosure or transfer personal information as part of a reorganisation or a sale of the assets of a Osmology.

Osmology works with a number of national and international trusted suppliers, individuals, agencies and businesses in order to provide you the high quality goods and services you expect from us such as delivery companies, fraud prevention agencies, beauty and cosmetic brands and market research companies amongst others. Some examples of the categories of third parties with whom we share your data are:

SUPPLIER PARTNERS

Osmology works with a number of trusted partners who supply products and services on our behalf. We will only hold the minimum amount of personal information needed in order to fulfil the orders you place or for them to provide a service on our behalf.

DELIVERY AND LOGISTICS PARTNERS

In order for you to receive your goods, Osmology works with a number of delivery and logistics partners. We only pass limited information to them in order to ensure successful delivery of your order.

IT COMPANIES

Osmology works with businesses and individuals who support our Site and business systems.

MARKETING COMPANIES

Osmology works with marketing companies who help us manage our electronic communications with you or carry out surveys, run our affiliate programme, analytics, and product reviews on our behalf.

The Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalisation of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

https://rakutenadvertising.com/legal-notices/services-privacy-policy/

https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

PAYMENT PROCESSING COMPANIES

Osmology works with trusted third party payment processing providers in order to securely take and manage payments.

RETENTION OF YOUR INFORMATION:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

YOUR RIGHTS:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at support@osmology.co. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at support@osmology.co.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

COOKIES ETC.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

SECURITY:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

THIRD PARTY LINKS & USE OF YOUR INFORMATION:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

GRIEVANCE / DATA PROTECTION OFFICER:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Elizabeth Drew, Osmology, Safestore, 10 Clift House Road, Bristol, BS3 1RX, email: support@osmology.co. We will address your concerns in accordance with applicable law.