The Osmology rewards program is a loyalty program that treats our candle community with the rewards they deserve! Membership is complimentary and allows you to earn points every time you shop on osmology.co, connect with us on social media, share with your friends, and more! You can redeem your earned points online for exclusive rewards: it’s as easy as that!

Your points add up quickly every time you shop, connect and complete activities.

SHOP: Earn 1 point for every £1 spent.

SHARE & CONNECT: Earn points by connecting with us on social media, referring friends, completing surveys, writing product reviews, completing your candle profile, and more!

Your Redeemable Points are the number of points you have available to redeem for rewards. This number decreases with each reward you redeem. To review your current redeemable points balance, visit the rewards tab.

There may be limitations placed on how often and/or how many total points you can earn by completing any qualifying activity.

Your redeemable points balance will expire if you haven’t made a purchase or completed a qualifying loyalty activity in the last 12 months. This ensures that all of our members are still active in the Osmology rewards program.

Simply click on the reward you want in the Rewards tab to redeem your points. You can then use the code at the checkout to use on your current order. If you want to use your reward at a later time, you can always access it in the Reward tab. **Please note: your carts cannot be empty when adding a reward.

You can redeem your points for the same reward up to 10 times per calendar year as long as you have enough points and the reward is still available!

You are not able to combine % or £ amount off your order’s total with other offers. (For example, if you redeem for 10% off, you may not use with another promo in the same transaction.)

Not only do we love to hear what you think about the scents, candles and brands we sell at Osmology, but your feedback is an integral part to how we run our business.

To help new customer find the fragrances they’ll love, we rely on feedback from our candle loving community. Reviews are the best way for us to know what different noses like, what works for various rooms and situations, and which candles you can’t get enough of.

We’d really love it if you would take the time to write a review of at least 50 words describing the candles you’ve purchased. For every indepth review you send us, we’ll add an extra 50 points to your account, that you can then use on rewards, discounts and perks.

We’d love to hear the following:

• What did or didn’t you enjoy about the scent, look, strength, packaging, wax, etc?
• What notes could you smell and how strong were they?
• Was this scent similar to any other candles in our collection?
• What room and/or situation did you burn it in (for example was it a large room on a cold night, or the kitchen on a hot summers day?)
• Would you recommend it or buy it again?

Please be honest in your reviews. If it wasn’t to your taste this is really important for us to know too as scent is such a personal thing.

The more reviews we get the better we’ll be at guiding customers towards fragrance we think they’ll love. And please don’t hesitate to drop our team a line if you’ve received a damaged item or need help finding scents you’ll prefer in the future – we are here to help.

You can find the candles your eligible to review within the My Account page.